Shipping, Returns and Cash on Delivery
All products on the bottega27.com website can be shipped to Italy and Europe.
Express shipping in 24/72h in Italy: €5.90
Shipping in Italy FREE FOR ORDERS OVER €39.00
We use the services of SDA Express, BRT and UPS for shipments to Italy and Europe.
For fresh pastry products (Cannoli, Cassate, Ricotta vaccina...) we use the services of SDA Express and BRT. The shipment of these products IN SUMMER is possible ONLY AND EXCLUSIVELY in Italy (due to risk of product damage due to high temperatures),
The foreign rates shown here are indicative , they may change, RELY EXCLUSIVELY ON THE RATE THAT APPEARS AT CHECK-OUT.
For Belgium, France, Germany, Slovakia, Spain, Netherlands, Denmark:
- 0 - 5 kg: €21.90
- 5 - 10kg: €25.90
For Croatia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal, Slovenia, Sweden, United Kingdom, Malta:
- 0 - 5 kg: €22.90
- 5 - 10kg: €29.90
To Switzerland: INTERNATIONAL BRT (3-5 business days)
0 - 2Kg €14.90
- 2 - 5 Kg €16.90
- 5 - 10 Kg €20.90
- 10 -20 Kg €25.50
- 20 - 31.5 Kg €35.00
Order preparation and fulfillment times vary from 24 to 72 hours: this depends on the product chosen and any production times (for fresh products or biscuits). The indicated time is therefore not to be considered strictly binding.
Food shipping is a serious matter and we at Bottega27 make sure that the products are packed in order to preserve their integrity and goodness in every way.
When the customer receives the package
When the customer receives the package , he is required to immediately inspect the outside and, if there is significant damage, he is asked to:
- ACCEPT THE PARCEL
- PHOTOGRAPH IT EXTERNALLY AND INTERNALLY
- CONTACT US IMMEDIATELY ON: firstname.lastname@example.org, ATTACHING PHOTOS of the package and its damaged contents.
Only in this way will we be able to resolve the problem.
COD AND RETURN
Most of the products that can be purchased on Bottega 27 are very delicate food products with deadlines, particular and often very restrictive storage conditions which do not allow us to accept payment on delivery .
Furthermore, it is not possible to exercise the right of withdrawal , but once the customer has a well-founded problem, the Bottega27 team will be ready to assist and try in every possible way to resolve any problem encountered.
WhatsApp +39 351 734 9669